Non-Member Cost :

Online

$

739

In-Person

$

799

25% off for CHBA BC members – learn more here

CPD Points:

28

BC Housing Competency Area:

Customer Service and Home Warranty Insurance

Time Commitment:

Minimum 20 hours

Delivery Method:

Online and In-Person

Course Description

This course will help both company owners and their employees improve their awareness and understanding of the elements of service and warranty that will directly affect the everyday operation of their building company.

There are numerous elements that are mandated by BC Housing’s Licensing and Consumer Services. Should you fail to follow the correct procedures you could be putting yourself and your business at serious risk.

Understand the culture of customer service

Know your obligations under the Homeowner and Maintenance Manuals

Learn the important aspects of Pre Sales Considerations and After Sales Service

Understand how Home Warranty Insurance programs work and what the Warranty Certificate Is

Develop your Walk-Through Inspection procedures

Understand how the Turn-Over Process for Customers works

Understand the importance of Quality Assurance and how to manage it

Build awareness around the Mediation and Conciliation processes

Course Format

All in-person courses require successful completion of the following components:

  • Review all course materials in full
  • Complete online chapter quiz questions and assignments
  • Attend an in-person session, which is an instructor-led high level review of course materials
  • Write a in-person final exam (an 80% passing mark on the final exam is required to successfully complete the course)

All online courses require successful completion of the following components:

  • Review all course materials in full
  • Complete online chapter quiz questions and assignments
  • Attend an online webinar session, which is an instructor-led high level review of course materials
  • Write an online proctored final exam (an 80% passing mark on the final exam is required to successfully complete the course)

Course Material

The Student Manual, “Service & Warranty” (included as part of the course fee).