25% off for CHBA BC members – learn more here
4
Customer Service and Home Warranty Insurance
4 hours
Webinar
In this interactive workshop, you’ll develop critical customer service and negotiation skills to build lasting relationships with potential and existing clients. You’ll learn to understand your customers’ needs and proactively focus on service excellence. You’ll develop and implement a customer service strategy and plan, along with identifying and solving customers’ problems and requests, including addressing construction defects and deficiencies, and managing warranty service work. You’ll understand how to negotiate win-win scenarios that benefit your existing and future customers.
*This course meets CHBA BC Certificate Program requirements as the Communication & Negotiation course equivalency.
All online courses require successful completion of the following components:
There is no textbook for this session. All materials are contained within the presentation during the webinar session. Any supplementary materials provided by the speaker will be emailed to students post-session, if applicable.
Eric Tung develops and delivers training seminars and programs for a number of firms and associations, on topics including customer service, negotiations, leadership, change management, facilitation, presentations, and technical and business communications. Eric is also a business transformation and change management consultant, where he advises firms on large-scale organizational-wide changes. His clients range from smaller firms to larger organizations such as the City of Vancouver, Metro Vancouver, BC Hydro, TELUS, BC Pension Corporation, and Marshall Aerospace and Defence Group. In addition to training seminars and consulting, Eric is also a Business Communications Lecturer at SFU’s Beedie School of Business, and an English Instructor at UBC’s Extended Learning, where he teaches business and technical writing courses.
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