In this interactive workshop, you’ll develop critical customer service and negotiation skills to build lasting relationships with potential and existing clients. You’ll learn to understand your customers’ needs and proactively focus on service excellence. You’ll develop and implement a customer service strategy and plan, along with identifying and solving customers’ problems and requests, including addressing construction defects and deficiencies, and managing warranty service work. You’ll understand how to negotiate win-win scenarios that benefit your existing and future customers.
*This course meets CHBA BC Certificate Program requirements as the Communication & Negotiation course equivalency.
All online courses require successful completion of the following components:
There is no textbook for this session. All materials are contained within the presentation during the webinar session. Any supplementary materials provided by the speaker will be emailed to students post-session, if applicable.